7-Day Hassle-Free Replacement Policy
At NUVIO, we ensure every customer receives a flawless product. We offer a 7-day replacement window from the date of delivery.
Mandatory Unboxing Video Requirement
To ensure quick claim processing for transit damage, broken pieces, or defective/non-working units, an uninterrupted, unedited unboxing video recorded from the moment the sealed parcel is opened is required.
Eligible Replacement Criteria
- Broken pieces or physical damage incurred during transit
- Defective, malfunctioning, or non-working product
- Incorrect item received
Eligible items will receive a free doorstep replacement pickup with priority express dispatch.