Refund policy
Returns & Refunds
At NUVIO, we want you to love what you carry. If something isn't right, we're here to make it easy.
Return Window We accept returns within 7 days of delivery. To be eligible, items must be unused, unwashed, and returned with all original tags attached and packaging intact.
How to Initiate a Return Email us at [your support email] with your order number and reason for return. Our team will respond within 1–2 business days with return instructions.
Refund Process Once we receive and inspect the returned item, your refund will be processed within 5–7 business days to your original payment method. You'll receive an email confirmation once it's done.
Non-Returnable Items
- Items returned after 7 days of delivery
- Items that show signs of use, damage, or missing tags
- Sale or discounted items (unless defective)
Defective or Incorrect Items If you received a damaged or wrong item, please contact us within 48 hours of delivery with photos. We'll arrange a replacement or full refund at no extra cost.
NUVIO reserves the right to refuse returns that do not meet the above conditions.